Telephone Triage Virtual Assistant
HIPAA Compliance
To protect patient security and privacy, every MMM virtual healthcare assistant is required to complete HIPAA compliance training.
What A Virtual Telephone Triage Assistant Can Do For Your Practice
Monitors & responds to triage calls
Prioritizes, transfers, schedules, & refers as appropriate
Provides patient education regarding disease progress, therapies & healthy behaviors
Only The Best Telephone Triage Assistants.
Only the top 2% of applicants make the cut to become an MMM virtual assistant – following our rigorous testing and vetting process.
Pre-Trained.
Highly Skilled.
Each of our virtual medical triage assistants has relevant experience in the healthcare industry, and has been trained and tested to provide the skills and services you require.
Customize Your Virtual Assistant Job Role.
Our placements team works with you to target-source the perfect candidate by identifying the combination of skills required for your telephone triage virtual assistant.
100% Dedicated Telephone Triage Assistant
Complete Support For Your Virtual Assistant
Dedicated Account Managers
In-House IT Support Team
VA Retention
Here’s How It Works
Benefits of Hiring a Virtual Telephone Triage Assistant
Hand Off Routine Tasks
Our virtual telephone triage assistants are eager to be of use in your practice and are used to the fast-paced workflow that a telephone triage assistant role entails. A typical day might include a brief morning check-in to communicate scheduling status to the physicians and staff.
Throughout the day, your virtual assistant will make sure your telephone triage processes are as streamlined as possible, being proficient in a multitude of tasks, including monitoring triage calls, communicating with patients and staff, ensuring the accuracy of patient records, and more.
Lower Employment Costs
Hiring someone in-house is a time-consuming and expensive process. Finding an exceptional telephone triage assistant can be difficult and you must still train them in best practices.
A virtual telephone triage assistant, on the other hand, comes trained with a working knowledge of the medical specialty. They also lower payroll costs and increase productivity. Over the long haul, you will also save money on equipment and office space, seeing as you will not need to provide them for your virtual assistant.