Service starting as low as 7 USD an hour

Customer Service Virtual Assistant

Our customer service virtual assistants provide your business with the highest level of professionalism while handling many tasks, such as handling calls, chat requests, resolving complaints, calendar management, appointment setting, etc. You’ll be amazed how quickly and efficiently our virtual assistants fit into the daily workflow of your office.
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How A Customer Service Virtual Assistant Can Help You

Handle Incoming Calls/Requests/Chat Inquiries
Communication is key to connecting with your clients and building upon their loyalty. Establish strong communication by having a customer service virtual assistant take inbound calls from customers, escalate concerns and requests accordingly, and respond promptly to chats.
Businesses consist of people with different job roles belonging to different departments. Make your business workflow more efficient by integrating a customer service virtual assistant who can receive customer calls, understand their needs, and route them to the appropriate person.
One of the many ways you can create a positive customer experience is by resolving issues in the least amount of time. Make this objective possible by having a customer service virtual assistant who can help fix customer complaints or disputes promptly and effectively.
Scheduling conflicts and missed appointments significantly stunt the growth and success of businesses. Ensure your business stays organized by integrating a customer service virtual assistant skilled in seamless calendar management.
Meeting leads is one of the best ways to convert them into actual clients. Through their organizational skills, customer service virtual assistants can help you schedule appointments with prospective clients so you can focus on closing the deal.
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Only The Best Remote Talent.

Only the top 2% of applicants make the cut to become an MMM Customer Service Virtual Assistant – following our rigorous testing and vetting process.

Pre-Trained.
Highly Skilled.

Each of our virtual assistants has relevant customer service experience, and has been trained and tested to provide the skills and services you require.

Perfectly Matched Office Talent.

Our placements team works with your company to target-source the perfect candidate by identifying the combination of skills required for the virtual customer service position.

100% Dedicated Customer Service Virtual Assistant

Have confidence working with the same virtual assistant each day to ensure effective customer service and a consistent working relationship.

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Complete Support For Your Virtual Assistant

Dedicated Account Managers

Every MMM VA comes with an account manager who monitors their performance on your behalf, guides them in providing you excellent service, and tailors effective solutions for your unique needs.
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In-House IT Support Team

From seamless EMR integration to regular systems checks, our In-House IT Experts ensure your VA has the tools necessary to fulfill their job role and exceed your expectations.

VA Retention

With our team committed to fostering a positive culture and actively engaging our VAs, we promote VA retention and ensure your practice has long-term virtual team members.

Here’s How It Works

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Benefits of Hiring a Virtual Assistant Specializing in Customer Service

Unlock the benefits of hiring a Customer Service Virtual Assistant who’s been pre-trained to meet the requirements of your business.
Hand Off Routine Tasks

Our Customer Service Virtual Assistants are eager to be of use in your business and are used to the fast-paced workflow that the role entails. A typical day might include a brief morning check-in to communicate project and office status to the managers and staff.

Throughout the day, your virtual assistant will make sure your customer service procedures are as streamlined as possible, being proficient in a multitude of tasks, including handling calls, chat requests, resolving complaints, calendar management, appointment setting, and more.

Hiring someone in-house is a time-consuming and expensive process. Finding an exceptional customer service representative can be difficult, and you must still train them in best practices.

On the other hand, a virtual assistant comes trained with a working knowledge of similar customer service roles. They also lower payroll costs and increase productivity. Over the long haul, you will save money on equipment and office space, as you will not need to provide them for your customer service virtual assistant.

In any office, daily customer service responsibilities can feel like a burden. Though these tasks are essential, they do not feel like a good use of a trained professional’s dedicated time and attention. By hiring a virtual assistant to take over these matters, you are free to get back to what you care about most.

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Find top virtual healthcare assistants and save 70% of the employment costs. We’ll take care of payroll, equipment, benefits & more.

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